Last updated: October 2026

Wow Cakes is a small home bakery in Limerick, run by Lorraine. This page explains what personal information I collect when you get in touch about a cake, why I need it, and what your rights are under the General Data Protection Regulation (GDPR) and Irish data protection law.

Who I am

Wow Cakes, Limerick, Ireland, run by Lorraine, is the data controller for the personal information described in this policy.

What information I collect

I only collect what I need to help with your enquiry or order:

• Enquiry form details — your name, email address and/or phone number, and the details you share about your cake (occasion, date, number of guests, flavours and your message).
• Phone, email and Instagram messages — if you contact me by phone, email or through Instagram direct messages, I will have your name, contact details and the content of our conversation.
• Order details — if you place an order, I keep a note of your cake design, collection or delivery arrangements, and payment details such as whether a deposit has been paid.

I do not collect payment card details through this website.

Why I use your information — and the legal basis

I use your information to:

• Reply to your enquiry and chat through your cake ideas
• Provide a quote, confirm your booking and make your cake
• Arrange collection or local delivery
• Keep basic records for my accounts and tax obligations

Under GDPR, the legal bases I rely on are:

• Consent — when you send an enquiry or message, you are giving me your details so I can reply.
• Legitimate interests — running a small bakery, responding to customers and keeping orderly records.
• Contract — where I need your details to fulfil a cake order you have placed.
• Legal obligation — where I must keep records, for example for tax purposes.

How long I keep your information

I keep enquiry messages only for as long as needed to deal with your enquiry and any follow-up. Order records are kept for as long as reasonably needed for my business records and to meet legal and tax requirements — normally up to six years for financial records. After that, information is deleted or anonymised. You can ask me to delete your details sooner — see Your Rights below.

Sharing your information

I do not sell your personal data, ever. I do not share it for marketing purposes.

Your information may be handled by the services I use to run the bakery — for example, my email provider and Instagram (Meta) if you message me there. Those services have their own privacy policies. I may also have to share information if required by law.

Cookies

This website is a simple, static site and uses minimal cookies, if any. It does not use advertising cookies or tracking for marketing. If the site or the services it links to (such as Instagram) set any essential or functional cookies, they are only to make the site work properly. You can control or delete cookies at any time through your browser settings.

Your rights under GDPR

You have the right to:

• Access — ask for a copy of the personal information I hold about you
• Rectification — ask me to correct anything that is inaccurate or incomplete
• Erasure — ask me to delete your information (the “right to be forgotten”), where there is no legal reason I must keep it
• Restriction — ask me to limit how I use your information
• Portability — receive your information in a portable format, where applicable
• Objection — object to how I use your information based on legitimate interests
• Withdraw consent — at any time, where I am relying on your consent

To use any of these rights, just email me at Wowcakeslimerick@gmail.com or ring 085 814 7009. I will respond within one month.

Complaints

If you are unhappy with how I have handled your information, I would love the chance to put it right — please get in touch first. You also have the right to lodge a complaint with the Data Protection Commission (Ireland):

Changes to this policy

If I update this policy, I will post the new version on this page and update the date at the top.

Thank you for trusting Wow Cakes with your celebration — and with your details.

Last updated: October 2026

Wow Cakes is a home bakery in Limerick, run by Lorraine. These terms explain how ordering works. They are written to be clear and fair for both of us. By placing an order with Wow Cakes, you agree to these terms.

1. Ordering your cake

You can enquire by phone, email or Instagram message. We will chat through your date, occasion, size, flavours, colours and design ideas.

Your booking is only confirmed once I have confirmed the details with you directly — including the design, date and price — and any required deposit has been paid (see below). Please book as early as you can, especially for wedding and communion season, as dates do fill up.

It is your responsibility to check that all the details are correct when I confirm them — names and wording for the cake, dates, flavours and colours.

2. Pricing

Every cake is made to order, so prices are quoted individually based on size, flavours, design and decoration. The price I confirm at booking is the price for the cake as described. If you change the design, size or details after confirmation, the price may change — I will always discuss any change with you first.

3. Deposits

A deposit may be required to secure your booking and date. I will let you know the amount when I confirm your order. Your date is not held until the deposit is received. Deposits go towards the time reserved for your cake and ingredients ordered for it.

4. Final payment

The balance is due on or before collection or delivery of your cake, unless we have agreed something different in writing (for example, for wedding cakes). I will confirm the payment timing and accepted payment methods when you book.

5. Cancellations & refunds

I understand that plans can change. Please let me know as soon as possible if you need to cancel or change your date.

• If you cancel with plenty of notice, I will do my best to be fair about any deposit, taking into account whether ingredients have been bought or work has started.
• Deposits may be non-refundable where a date has been held for you, ingredients have been ordered, or work has begun — I will explain this clearly at booking.
• If I ever have to cancel your order (for example, due to illness or an emergency), I will let you know as soon as possible and refund any payments you have made for that order in full.
• Changes to the date are subject to availability.

6. Collection & delivery

Cakes are normally collected from Limerick at an agreed time. Local delivery may be available by arrangement — please ask when you book, as a delivery charge may apply.

Once a cake has been collected or delivered and accepted, responsibility for it passes to you. Please transport your cake on a flat surface (the boot or footwell, not a seat), keep it cool and out of direct sunlight, and drive carefully over bumps.

7. Cake care & storage

I will give you care advice when you collect your cake — please follow it so your cake is at its best. In general, keep your cake in a cool, dry place away from heat and direct sunlight. Cakes with fresh cream or certain fillings may need to be refrigerated — I will tell you if yours does. Wow Cakes cannot be responsible for a cake that is damaged or spoiled after collection due to storage, transport or handling.

8. Allergies & ingredients — please read

9. Design variations

Every Wow Cake is handmade, so no two are ever exactly alike. If you send me a photo for inspiration, I will use it as a guide, but your cake may vary slightly in colour, decoration and finish — that handmade character is part of what makes it yours. Colours can also look slightly different in photos and in different light.

Fresh flowers, toppers, photos and non-edible decorations supplied by you should be provided in good time and in good condition — I will confirm what I need when we finalise the design.

10. Problems with your cake

If there is anything wrong with your cake, please contact me as soon as possible on the day, with a photo if you can, so I have a fair chance to help. This does not affect your statutory rights as a consumer under Irish and EU law.

11. Agreement

By placing an order and paying a deposit or confirming your booking, you confirm that you have read and agree to these Terms & Conditions.

Thank you for choosing Wow Cakes for your celebration.